01
Innovair
A full internal AI build-out of their product information and catalog, and a model trained so support agents can answer any product question instantly.
Product intelligence
Lucid DigitalEst. 2011 · Miami, FloridaAI-first agency
We are an AI-first agency.
Lucid Digital is an AI-first agency. We build automation and AI systems for mid-market and enterprise teams — so the work you already do gets faster, cheaper, and less dependent on someone remembering to do it.
Fifteen years and more than five hundred shipped projects is what makes that credible. Same engineers, same standard — now building AI systems.
How we work
Everything we build starts with AI.
The web, commerce, and platform engineering does not go away — it is the foundation. Deep agent builds run there. Strategy, automation, and the systems around them run here.
Agent Alchemists- Years in business
- 15
- Projects delivered
- 500+
- Custom applications
- 25+
- Automating since
- 2022
01Services
What we do
Four lines of work, all of them aimed at the same thing: taking a process your team runs by hand and making it run itself, reliably enough to trust.
01
Process automation
The manual work sitting between your systems — quoting, onboarding, intake, reconciliation, reporting — handled end to end instead of by a person copying fields.
- Order-to-cash
- Client onboarding
- Document intake
- Reporting
- Back-office workflows
02
AI agents
Software that works a queue rather than answering one request at a time: triage, research, drafting, escalation — with a human at the decisions that matter.
- Support triage
- Research & summarization
- Document processing
- Internal copilots
- Escalation routing
03
AI-native applications
Products designed around a model instead of bolted onto one, with the evaluation and guardrails that let a business actually depend on the output.
- Custom applications
- Retrieval systems
- Evals & guardrails
- Observability
04
Systems & data integration
A model is only as useful as what it can reach. We connect the ERP, the CRM, the warehouse, and the ten tools nobody ever documented.
- ERP & CRM
- Data warehouse
- APIs & webhooks
- Legacy systems
- Migrations
02Work
Selected AI work
Internal systems and shipped products. Product intelligence, document automation, catalog imaging, daily publishing, and a consumer AI app.
03Approach
How an engagement runs
Deliberately small at the front. You should be able to find out whether this works for you without committing a budget cycle to the question.
0130 minutes
Strategy session
We go through your operation and the systems behind it. You leave with a shortlist of what is worth automating — not a proposal.
02Weeks, not quarters
Pilot
One process, built and measured against what it replaced. Scoped small enough that being wrong costs a few weeks instead of a budget cycle.
03Ongoing or handed over
Production
Evaluation, guardrails, monitoring, and documentation, so the system keeps working when nobody is watching it. We run it or your team does.
04Track record
The AI work is new. The engineering is not.
Lucid has been building production software in Miami since 2011 — more than five hundred projects for companies that needed them to keep running long after launch. Since 2022 most of that work has been connecting and automating the systems clients already run, which is exactly the ground AI sits on.
In their words
Mark always got back to us within the hour & provided excellent customer service throughout the entire process. Lucid gave the LAB Miami's website a sleek & clean look, while still giving us the customization we need.
Brooke BaumThe Lab Miami It's like if you can imagine it they can make it come to life. We have gotten more things done the way we wanted them to, on time or before time than we have with a company we have been with for years.
Brad BesnerUltra Palm Optical Lucid has hard to find talent in the local South Florida market. You can trust Mark and his enthusiastic team with complex projects. You will be in great hands that care about your company almost as much as you do.
Evrim Oralkan I work with a very picky team of high position executives in all types of industries — healthcare, IT, and finance — and they all have been blown away by the work Mark and his team have done for us.
Rachael Bickford The service is fast, professional and our company always feels like a priority. I get phone calls and updates almost daily from their team, which shows me they are working hard to get everything done for me.
Amanda Rodriguez
05AI strategy session
Find out where AI actually pays off for you.
30 minutes, straight into your operation and the systems behind it. No pitch deck, no obligation to build with us.
- Where AI actually pays off
- We walk your operation and name two or three processes where automation returns more than it costs. If the honest answer is 'none yet,' we say that.
- What it takes to build
- A rough estimate in weeks for each one — including the integration work that usually gets underestimated.
- How it runs afterward
- What keeps an AI system reliable once it is live: evaluation, guardrails, monitoring, and who owns it internally.
Prefer to talk first? Call 305-850-8512.
06Continuity
Already a client?
Nothing you rely on stops working because of this.
Existing work
Same number, same team
Support and continuity for everything Lucid has already delivered.
305-850-8512